/trʌst ænd ˈseɪfti/ • T&S
Trust and Safety (T&S) is a critical function at digital platforms that encompasses content moderation, fraud prevention, user protection, and policy enforcement. T&S teams work to create safe online environments while balancing free expression and user experience.
The field has grown dramatically as platforms face increasing scrutiny over harmful content, online abuse, and regulatory compliance.
T&S teams face the challenge of moderating billions of pieces of content while respecting context, cultural differences, and free expression. They must stay ahead of adversarial actors who constantly evolve their tactics.
Trust and Safety is now a recognized career path with roles spanning policy, operations, engineering, and data science. Many platforms have dedicated T&S organizations with hundreds of employees working to keep users safe.